Free Demo

Find out why 18,000 fleets & workshops have chosen r2c with our no obligation 15 minute demo.

    Cookies Policy


    1. What are cookies?

    A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.


    2. How do we use cookies

    Strictly necessary cookies

    These are cookies which are needed for our websites, applications or services to function properly.

    Performance cookies and analytics technologies

    These cookies collect information about how visitors and users use our websites, applications and services, for instance which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services. These cookies don't collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications and services work.

    Functionality cookies

    These cookies allow our websites, applications and services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

    IP Address and traffic data

    We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.


    3. How to control cookies

    You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.


    4. Cookies we store

    Below is a list of the cookies that we use.

    Cookies that we use on r2conline.com

    Description of cookie Type Purpose of cookie
    ASP.Net_ SessionId Strictly necessary cookies r2cOnline web sites use one specific Cookie which is essential for its software (ASP.NET) to work properly: ASP.NET_SessionId. This Cookie is used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside r2cOnline systems, and is held only temporarily while the user is accessing account pages and other pages which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.
    _ga Performance cookies and analytics technologies Google analytics Cookie more information there: cookie-usage, cookies-user-id
    _gid Performance cookies and analytics technologies Google analytics Cookie more information there: cookie-usage, cookies-user-id
    bioep_shown Functionality cookies Used by a javascript framework used to manage popup http://beeker.io/exit-intent-popup-script-tutorial
    cookieconsent_status Functionality cookies A cookie to remember if the user accepted the cookie policy or not
    zopim.disableAutoShow Functionality cookies Cookie used by our Chat facility to auto show the popup or not

    Cookies that we use on r2clive.com

    Description of cookie Type Purpose of cookie
    ASP.Net_ SessionId Strictly necessary cookies r2cOnline web sites use one specific Cookie which is essential for its software (ASP.NET) to work properly: ASP.NET_SessionId. This Cookie is used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside r2cOnline systems, and is held only temporarily while the user is accessing account pages and other pages which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.
    ActivationCode Strictly necessary cookies Used to remember to Activation Code for our Inspect product
    GS_Filter Functionality cookies To optimise Global search and remember last item found by the user
    HelpBannerDashboard Functionality cookies Remembering that the user has closed the Help Banner on Dashboard
    HelpBannerPlanner Functionality cookies Remembering that the user has closed the Help Banner on Planner page
    JQS_Filter Functionality cookies To optimise Jobsheet quick search and remember last item found by the user
    LOGIN_NAME Functionality cookies Store the last UserName used, to help user during login phase
    PortalVersion Functionality cookies To store the version of portal used
    Portal_Language Functionality cookies Store last language used on Portal for that user
    Portal_LastJobsheet Functionality cookies Stored last Jobsheet ID visited on this machine for this user
    Portal_RecentJobsheets Functionality cookies Stored last 10 Jobsheet IDs visited on this machine for this user
    RememberSiteID Functionality cookies Store the last SiteID used, to help user during login phase
    RememberUsername Functionality cookies Store the last UserName used, to help user during login phase
    SITE_ID Functionality cookies Store the last SiteID used, to help user during login phase
    SignalR-CID Functionality cookies Used for real time alert popup within Portal and Inspect
    SiteId Functionality cookies Store the last SiteID used, to help user during login phase
    SiteName Functionality cookies Store the last SiteName used, to help user during login phase
    TextToSpeech Functionality cookies Boolean to store an option about TextToSpeech function on Inspect
    __utma Performance cookies and analytics technologies Google analytics Cookie more information there: cookie-usage, cookies-user-id
    __utmz Performance cookies and analytics technologies Google analytics Cookie more information there: cookie-usage, cookies-user-id
    __zlcmid Performance cookies and analytics technologies Google analytics Cookie more information there: cookie-usage, cookies-user-id
    _ga Performance cookies and analytics technologies Google analytics Cookie more information there: cookie-usage, cookies-user-id
    _gid Performance cookies and analytics technologies Google analytics Cookie more information there: cookie-usage, cookies-user-id
    ai_user Performance cookies and analytics technologies Application Insight (Microsoft) cookie used to identify the user in an anonymised manner
    cookieconsent_status Functionality cookies A cookie to remember if the user accepted the cookie policy or not
    fdkeyboard Functionality cookies Boolean to store if the user wants to use r2cOnline keyboard on Inspect

    5. Changes to our cookie policy

    Any changes we may make to our Cookies Policy in the future will be posted on our sites and, where appropriate, notified to you by e-mail.


    6. Contact

    To make enquiries about this Cookie Policy please contact our Customer Services Team at support@r2conline.com