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    Company Overview

    Industry:

    Independent Repairer

    Sector:

    Workshop

    Products:

    Core & Inspect

    Number of Technicians

    10

    Aftersales Manager

    Vaughan Rowley

    Gone are the days of lost inspection sheets and customers requesting extra copies. All paperwork is electronically stored as soon as a job has been completed.

    LG Perfect Case Study

    Great Yarmouth business LG Perfect provide a one stop shop for vehicle repairs, from car and van to HGV and plant equipment.

    The way things used to be:

    • Manual paperwork processes took up 20% of the working week.
    • Bookings, reminders and missed inspections were all processed by phone calls.
    • Lack of transparency across the workshop meant work could be duplicated.

    Their aim:

    • LG Perfect were looking for a smarter and paperless alternative to manage their workshop processes.

    Additional benefits they’ve found:

    • Efficiency savings of one day per week.
    • Paper costs are cut by £600.
    • Improved booking service and overall customer service.

    Vaughan Rowley said...

    “With r2c, all correspondence is sent and updated online. Before, we could spend two hours a day just chasing missed inspections. We now don’t need to make those phone calls which alone is saving more than one day per week. As well as saving time, we’re also saving £600 a year on paper which is about 24,000 sheets!

    “Gone are the days of lost inspection sheets and customers requesting extra copies. All paperwork is electronically stored as soon as a job has been completed. Customers are telling us they are particularly pleased with the option to access their information through the internet and by email, allowing them to accept and change their bookings without hassle.”