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    Company Overview

    Industry:

    Franchised Dealer

    Sector:

    Workshop

    Products:

    Core & Inspect

    Number of Technicians

    14

    Assistant Service Manager

    Dan Pledger

    Technicians are a valuable resource and their time is paramount to business efficiencies, so we feel our workshop has really benefited with r2c

    Hendy Van & Truck Case Study

    As an Iveco dealer, Hendy needed an online platform that could help them deliver exceptional customer service and minimise their VOR time.

    Their aim:

    • To up their productivity without compromising on top-quality customer service.

    Additional benefits they’ve found:

    • Technician time is optimised with 50 hours of admin time saved each week .
    • Increased workshop revenue through more business.
    • Increased trust between workshop and dealer.
    • Reliable and instant defect reporting.

    Dan Pledger said...

    “We can now quickly access paperwork and records for customers on demand, with real-time updates. Customers then have better visibility of compliance and VOR time is reduced, so they are more likely to ask for work to be done. This has increased our workshop revenue - so it’s a win-win for both parties.

    “The best thing about the r2c platform is its ease of use. Technicians are a valuable resource and their time is paramount to business efficiencies, so we feel our workshop has really benefited with r2c. The paper side of admin is completely removed, saving us over 50 hours a week.”