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    Case Studies

    We’ve helped thousands of fleets and workshops save stacks of time and money. But don’t just take our word for it, here’s a selection of case studies from r2c Online users:

    "It's simply spot on - everyone should be on this platform."

    "We had heard of r2c Online and after someone gave us a demo we got an even better idea of everything the system can do. We had no hesitation in adopting the platform; with a fleet our size, we used to have a file for every asset and now r2c does that for us which is so much easier."

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    "Financially, we are saving around £1,000 in the cost of paper and a further £20,000 in labour time..."

    "We have a vast, multi layered and complex fleet operation. With vehicle defects and scheduled maintenance to take into account, the adoption of r2c Online system has effectively reduced administration time. An overview of the current health of the fleet is right at your fingertips."

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    "...research has shown that with r2c Online they are saving 20 minutes per inspection and reduced the cost of defect repairs..."

    "Things were too messy before. There was too much paperwork flying around and we really needed to streamline the business. r2c Online makes our fleet management much slicker and it is much easier to maintain compliance."

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    "r2c transformed our productivity."

    "r2c has really transformed our productivity. We’ve been able to reduce our parts stock by 50% based on insight from the system. In addition, our engineers are saving at least 40 minutes per day, thanks to a reduction in manual processes. This is creating extra revenue and is improving customer service."

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    "r2c Online delivers over 73 hours a month of productivity gains."

    "Over and above the productivity gains and admin savings experienced, one of the main benefits we have seen has to be the simplicity of the design. r2c is transparent with simple stages of work progress with all digital inspection work flows now tailored exactly as we need, allowing full and detailed reports of our vehicles."

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    "at the push of a button everyone knows their Crane is compliant without the need for posting paperwork or making phone calls."

    "The level of information management is much more precise. It’s clean, consistent data in a central portal, providing lifetime information on a vehicle and ancillary equipment."

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    "We don't just want an industry standard, we want industry leading. The real-time interaction with our fleet and suppliers is a massive win for us, with enhanced efficiencies throughout our supply chain."

    "We don't just want an industry standard, we want industry leading. The real-time interaction with our fleet and suppliers is a massive win for us, with enhanced efficiencies throughout our supply chain."

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    "...improved fleet performance, costs and visibility across all our tracked assets."

    "A paperless system has improved record retrieval along with online reporting to establish vehicle maintenance, defects and attributed costs. It’s been so successful that we have now established our key maintenance suppliers within the process to eliminate the timely process of waiting for service inspection sheets.”

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    - "We won a substantial amount of business from selling the benefit of r2c's online scheduling - making this software profitable as well as its practical cost savings."

    "“The automated emails produced by r2c Online have improved the scheduling of inspections and servicing for both Renault Trucks Essex and its customers. The reminders have reduced the number of ‘no-shows’ and helped protect and maximise the workshops revenue streams. The ability for customers to track their vehicles without time consuming phone calls has reduced administrative overheads in the service reception and admin departments and given the customer more control in their own businesses helping minimise vehicle down time."

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    "We have greatly reduced the need to print, approve and process invoices manually and overall we are completing at least twice as many authorisations per day."

    "Efficiency was the main driver for us and we have already seen significant, and importantly, measurable gains for everyone. Everything is just quicker now: service inspection paperwork is automated, authorisation is electronic and easier to manage and we can divert more focus on customer service orientated tasks with the time savings we have realised."

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    "We are already seeing the benefits in time savings and the greater flexibility to manage many more aspects than with our previous supplier."

    "i2i has allowed Isuzu to incorporate and keep up to date, all parts files along with labour time guides, which has helped structure servicing and repair jobs for the dealers. The ability, in real time, to monitor from receipt of vehicle right through to invoice payment and measure individual vehicle costs against a plan is a very welcome benefit."

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    "Scheduling one or a multi diversified fleet is now a breeze with the system."

    "Our engineers now have a complete view of every vehicle’s vital performance data enabling us to provide a dynamic response from within production to any issues which arise in the field. All countries are effectively tied together and the platform has brought us closer to our customers and better able to resolve any problems as they occur."

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    "The system has completely removed the need to file hard copy inspection sheets which has massively reduced time and printing costs..."

    "We wanted to streamline the paperwork between the workshop and service department. About 70% of the work that goes through the workshop is for third parties, so we wanted something that would improve productivity and efficiency, whilst also creating tangible benefits we could pass on to our customers."

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    "The entire paperwork element is removed, so everything gets done quicker..."

    "We maintain our fleet at both in-house workshops and third party repair agents. Because we are now all on r2c Online we are all looking at the same information and we schedule maintenance, complete inspections, book work, repair defects and manage compliance paperwork in the same way & collaboratively."

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    "r2c Online is such a valuable tool for us. Not only is it easy to use, but it’s cost effective and simple. Our team picked it up straight away..."

    "Since we started using r2c Online we have considerably less paperwork; it has been easier to track faults, control repair costs and monitor the progress of work on vehicles."

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    "Before R2C we’d spend 2 hours a day just chasing missed inspections. Now we don’t need to make those phone calls, which alone is saving more than one day per week..."

    "Gone are the days of lost inspection sheets and customers requesting extra copies. All paperwork is electronically stored as soon as a job has been completed. Customers are telling us they are particularly pleased with the option to access their information through the internet and by email, allowing them to accept and change their bookings without hassle."

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    "We have saved around 70 hours per week in admin time using r2c Online. That time is now being spent on a more proactive approach..."

    "Drivers complete their daily checks using their mobile phone – that information is uploaded to the system in real-time. At the click of a button we can use the system to address the defect as required; either booking the work in or assigning it to the next scheduled service date. It gives us full traceability of our defect management and is entirely paperless."

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    - "Apart from making life easier for everyone, it puts us at the forefront of such useful technology."

    "With all the data stored on an internet server we have reduced our paperwork, reduced the time taken to input data and made our servicing operations as efficient as possible."

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    "The efficiency improvements we have achieved with the system are why we have decided to roll it out across all our depots..."

    "r2c have done what they said they would do and more. It wasn’t just a case of giving us the system to use and then leaving us to it. The people at r2c have been there with us from the start, helping our staff get used to a completely different way of working. This and the ease of use of the system has enabled a very smooth and quick transition as we rolled it out at each of our depots."

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    "We'd happily recommend to any business that if they want online visibility of their entire fleet, r2c Online is the platform to be on."

    "From company director downwards, everyone has been very happy with the r2c Online product. We work alongside suppliers who also use the system and that in turn makes our job that much easier. We ultimately want everyone on it! We would happily recommend to any business that if they want online visibility of their entire fleet, r2c Online is the platform to be on."

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    “A seamless function requiring no human intervention."

    "When a repairer completes and approves a vehicle inspection or service sheet and the job is closed, the service sheet PDF is immediately e-mailed to us into a central ‘mail box’. The PDF’s are then automatically uploaded into our Fleet Management System and placed in each vehicles ‘virtual document folder’. These can then be viewed straight away by our customers and staff anywhere in the UK.It is a seamless function requiring no ‘human intervention’.”

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    “...it really was a no-brainer. Since using r2c, I have reduced my workload by approximately 30 percent.”

    “r2c has solved all of these problems, the dashboard gives me instant vision of where we are at all times. Filing is no longer required as it’s all now digitally stored and we can produce and monitor plans at the click of a button”.

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    “We now have 100% compliance. Our relationship with DVSA is excellent and we want to be leading the way rather than playing catch up when enforcement transitions to digital.”

    "The user-friendly platform means our defects are being reported much more quickly and easily, allowing us to plan our workload better, order parts in time and organise repairs at outside suppliers much more easily. We now have improved transparency with customers and DVSA, and using paperless software helps reduce our carbon footprint, so we’re winning all round.”

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